Sunday, September 9th, 2012 9:50 pm

  Hi Everyone knows there are some things that children should be learning in school, but aren't. I honestly do not believe that all of these things are the responsibility of the school system (unless of course you home-school and ARE the system), but I do believe that all of...

Friday, April 27th, 2012 2:19 am

  In this month's program, we’re going to examine the often misunderstood maze of communication; how we go about understanding the communication process, what action to take when you misunderstand (and how to prevent this in the first place), how to ask questions more effectively?  

Tuesday, March 6th, 2012 12:52 am

  Your 2012 "To Don't List"   When you coach Veterinary business people as I do, you realise very early in your career that all of your new clients are "full" though some will tell you that they are "150% full" which translates to "I'm on the verge of being...

Thursday, February 9th, 2012 12:07 am

  Client Satisfaction Survey   Here at ABC Veterinary Hospital we strive to constantly improve the experience we provide for every animal and human that walks through our door.   We would really appreciate you taking the time to help us further help you by answering these few questions for...

Tuesday, September 13th, 2011 8:57 am

Have you ever considered holding a "Truth Week" for your Veterinary business? Lee Iacocca, Chrysler's legendary CEO, did just that way back in 1989 ... and turned the ailing company right around. At the time, Chrysler was adrift, lacking clear focus, and heading into even more turbulent waters. Iacocca's "Truth...

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