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Veterinary Blog

Wednesday, May 2nd, 2012 10:32 am

 

Hello and Welcome

I hope that you had a fantastic and relaxing Easter break and that you got to spend some time doing something really special – whatever that is for you.
In my part of the world (Bowral, New South Wales), La Ninja seems to have passed and the massive rains are all gone. And we’ve entered an absolutely fantastic autumn period.

I received a huge amount of feedback from the last blog about the ‘Awesome Experience’ – thanks to everyone who responded. If you’re ever in South Africa – then make sure you get a guided tour – I guarantee that you’ll be most welcome.
And now on with this episode…
  1. As Promised – ISSUE ONE of The Marketing Report (TMR) – a done for you comprehensive marketing newsletter for your practice.
I know that when you follow the hints, tips and suggestions in TMR, that you’ll massively grow your practice. It’s 16 pages jam packed full of marketing that is guaranteed to work (if you apply it).

There is so much information jam packed into these 16 pages that I intend to release a new episode only every 3 months – if it was more frequently, then you’d never have the time to incept everything that needs doing.

So look forward to the next episode in July…..

How Marketing Can Build Your Practice

Marketing would have to be one of the least understood and certainly one of the most under-utilised parts of Veterinary practice today. AND it is the mainspring of your business. You need it to get clients and prospects to come into your practice, to get them to come back again and again, and to get them to buy more every time they visit.
Marketing isn’t just sales – it’s sales, service, promotion, advertising, public relations, communications, design and more. Marketing and innovation are the only 2 investments you make in your practice, everything else is a cost.

You must market systematically or you won’t see consistent results. If you don’t see consistent results you won’t market systematically. Your practice needs a routine to control your marketing - when to send letters and mailers, what type, which promotions, which advertisements and so on.
2. And as promised – here is the next instalment of your 12 month ‘Strategies For Success’ program.
This episode is all about Effective Communication – this bog-basic and most highly important skill is something that many of us lack.
I will openly admit that it took me many years (20 years actually) to become a good communicator. Once I learned these skills and applied them, my life and my practice changed dramatically!

The feedback about the first 3 episodes has been awesome. Some people have told me that these simple strategies have already resulted in profound changes.
If you feel that these ‘Strategies’ would be of value to friends, colleagues or employees, then please feel free to pass them on with my complements. The more people that benefit the better.
3. And lastly – many subscribers have asked me how or where they could ‘investigate’ and learn more about the ‘Strategies For Success’ – in a deeper way with more understanding and mentorship.
Well – you’re in luck. There is a 4 day immersion workshop being held in Sydney from July 25-28 2012 as well as a workshop in LA in November.

Spend 4 days IMMERSED in understanding the key critical strategies of behaviour and how to manage them in your Team (and yourself?).

If you want to grow your management & self-management skills and learn how to deal with;
  • Procrastination (in yourself and in others),
  • low or poor self-belief (in yourself and in others),
  • poor delegation,
  • challenging staff and team management issues,
  • poor communication
If you want to learn how to develop;
  • instant rapport,
  • inspirational leadership skills,
  • effective management strategies and
  • communication tools that ensure that you get the right message across – every time
….. then this is the workshop for you.

That’s it for now – short and crisp.

Enjoy this beautiful time of year and may your practice thrive.

Cheers
Diederik Gelderman

 




Tuesday, March 6th, 2012 10:59 am

 

Hi and welcome….

To this EXTRA SPECIAL blog

As I travel around the world, one of the complaints that I hear the most is the cost of maintaining professional CE / CPD.
  • · It involves;
  • · Time away from work and lost income
  • · The cost of travel and accommodation
  • · The cost of locums and lost income
  • · The cost of attending the conference or seminar
  • · The hassle and nuisance involved in the travelling
  • · Etc
WHERE EVER I go – I hear these complaints

Well – the solution is here – to do the required CE / CPD from the comfort of your own home – on a regular basis every week – via a WEBINAR (using phone or computer).
All the costs are eliminated.

And even if you can’t attend the live event, you can download and ‘attend’ the recorded event at a time of your own choosing and convenience.

As such, I’ve decided to help you solve your CE / CPD problems by developing Webinar Vet Australia – modelled on the highly successful The Webinar Vet UK.

While the site and all the back-end and intricacies are still in the development phase, I thought that you deserved a sneak-peak and as a regular subscriber of mine, I thought that at this stage, you deserved complimentary access and registration.

So – BRONZE membership is available to you for FREE (for a limited time).

Currently there are 6 really powerful and highly educational webinars that you can make use of – in the comfort of your own home and at your own convenience.
Just go to http://webinarvet.com.au/ and register for FREE BRONZE membership – in the box on the top RHS.

 

1. Canine Diarrhoea - and is presented by Michael D. Willard, DVM, MS, Diplomate ACVIM, Professor, Department of Small Animal Medicine and Surgery, College of Veterinary Medicine, Texas A&M University

2. Pancreatitis in cats: Challenges in diagnosis and therapy - and is presented by Jane Armstrong, DVM, MS, MBA, Diplomate ACVIM Professor of Veterinary Medicine, University of Minnesota

3. How to perform a Dermatology work up and improve your treatment success and is presented by Anthony Chadwick, BVSc CertVD MRCVS

4. Update on Canine Osteosarcoma - and is presented by Dr. Douglas Thamm, an Associate Professor in the Department of Clinical Sciences at Colorado State University.

5. Maybe I can fix that femoral fracture: getting stated and building confidence in small animal fracture repair - and is presented by John Innes BVSc PhD CertVR DSAS(Orth) MRCVS Professor of Small Animal Surgery, University of Liverpool, UK

6. Energy and Time Management and is presented by myself.

Enjoy
Diederik Gelderman



Wednesday, February 22nd, 2012 5:11 pm

Hi
Just three items on the agenda;
  1. Last month was a remembrance of Martin Luther King Jnr. – one of my personal favourite people of all time.
I’ve included one of his wisdoms below;
"Ultimately a genuine leader is not a searcher for consensus but a moulder of counsensus"


 

And let me finish this section by asking you to examine your personal leadership style – a searcher for consensus or a moulder of consensus in your practice?
  1. Secondly – Social Media is now one of the KEY ways to grow your practice. I’ve listed the results of a January 2012 study below. Read on;
FACTS
  • 51% of Americans, Australians and Europeans over the age of 12 have a profile on Facebook
  • Twitter lags well behind at only 8%
  • Approximately 46 million Americans check their social media sites and services several times a day. These stats have not been tracked for other countries – BUT – as an EMPLOYER – you are certainly aware that (some of) your staff are busy checking their social Media site during YOUR work hours.
  • One in four ( ¼ or 25%) social network users knowingly follow brands, products or services on social networks
  • Among those who follow brands, products or services on social networks, 80% indicate that Facebook is the network they use the most to connect with the companies
  • Nearly 25% of social network users say that Facebook is the site that most influences their buying decisions
Strategies To FINE-TUNE Your Facebook Strategy
  • Articles posted on Saturday are SHARED the most
  • Sunday comes in second
  • Articles posted at 8am get the most followers
    • Followed by 6pm
    • There is a noticeable dip in ‘shares’ during dinner-time as well as between midnight and 6am
    • Posting every other day gets the best result in shared content and ‘fan’ retention
    • In a recent survey, businesses were asked; “What’s the most effective marketing strategy you employed last year?”
      • 32% email
      • 28% Facebook page
      • 18% other
      • 11% twitter updates
      • 11% direct mail
‘My Facebook Formula’ - You can see from the above, the internet and social media sites especially have led to the line between our social and professional lives blurring ever more with each passing day. Social media sites give people the opportunity to connect with old friends, make new ones and expand their professional network with only a few clicks, from the comfort of their own home – it can lead to a massive increase in Veterinary client numbers and sales…. Click here to read the full article.
  1. And lastly – awesome feedback from the Strategies For Success worksheets. Thanks everyone! Here is the next ‘chapter’ of this 12 month series – it’s called Your Master Plan. Enjoy & click here to access the full article.
That’s it for me for this month – enjoy the articles and ABOVE ALL – TAKE ACTION.
Saying that they are great and then not-acting on them will not serve you!
So TAKE ACTION
One last item ….. (For the Australian Readers…)
This will be a FANTASTIC one day workshop on Systematising your Veterinary Business so that it works whether you are there or not.
Being held in Brisbane on the 21st March 2012 – only $149 (plus GST)
Contact Trish Wallace on 0406 544 857 or
Cheers for this month
Diederik Gelderman



Monday, January 30th, 2012 12:01 pm

 

Good Morning and Hello;

I’m a bit perplexed IF you are one of the few haven’t registered yet for the webinar on Tuesday 31st January 2012 at 7pm AEDT (Sydney time).
This webinar is going to zero in specifically on Veterinary Practice marketing. How to;
  • generate you more clients,
  • increase your transaction values,
  • ramp up your number of visits,
  • ethically increase your ‘conversion rate’ of enquiries to ‘sales’
Can I suggest that you register right now? Just press control on your keyboard then click on this link to register.

Bottom line; The only way you WON’T get at least a half dozen, easy to apply and huge profit producing ideas will be if you aren’t on the line!

Look, I know, this is about ‘marketing’, and clients and others in workshops tell me all the time that they’ve tried some marketing and it just didn’t work.

The problem is that so called ‘experts’ talk about marketing, but don’t have the experience or knowhow to DO it effectively – especially in the Veterinary field. We know that cookie cutter ideas and strategies from other industries are just not Vet specific enough to work for us!

Our guest speaker will change all that for you. His name is Chris Newton. And he’s the real deal.

Chris Newton is arguably the most knowledgeable person in Australia in the field of small business marketing. In fact he is considered to be the Godfather of marketing in Australia. He’s the master when it comes to growing the revenue and profit line for professional practices – INCLUDING Veterinary! After 35 years, he’s probably tested and measured every conceivable technique, and figured out what works and what doesn’t work. And, the way he teaches you HOW to apply marketing ideas is just amazing.

I sincerely hope you will be able to make it. In fact, if I was in your shoes, I’d make it a MUST.

This will be one of the best webinars I have ever run in terms of the amount of pure practical nuts and bolts strategies and benefits that you will get out of it. Things you will be able to immediately apply.

I really look forward to catching up on the webinar. Remember the date and time: It’s on Tuesday 31st January 2012 at 7pm AEDT (Sydney time).

Cheers for now
Diederik

 




Tuesday, January 24th, 2012 9:24 am

Hello

And Welcome to a VERY special 2012.

Firstly my clients tell me that 2011 was an absolute bumper year for them. Many turned around the losses of 2010 whilst others continued to go from strength to strength.

Commonly I hear clients telling me of growth rates in the high teens and low twenties as well as 20% and 25% NET returns from their Veterinary Business. Well done – very impressive.

In workshops and trainings I consistently see practices in the same suburb or very close to each other and one will tell me awesome stories of growth and profitability and others will say “The economy is bad” and “Clients do not want to spend as much as they used to.”

Who is right and who is wrong here….

The answer: no-one.

This difference comes about for 3 basic reasons;

  • One person, one practice has decided to focus on their practice as a business and make it profitable – s/he takes action and makes things happen.
  • This person, this practice generally also has a mentor, a guide, a coach – someone to hold them accountable to achieving their results. This person may be a wife, spouse, partner or can be someone like me – an independent business coach or 3rd party. Being accountable to someone else is a great way to ensure that ‘things happen’.
  • And lastly – it’s a matter of belief systems and mind-set. The successful practices have a different belief system, they have a different mind-set to the less successful practices. They eat, sleep dream, live and breathe success. They know that they and their business deserve it and they have the strategies to make it happen.

And so that’s the 1st item on the agenda for today – Strategies For Success.

Let’s get stuck straight in.

  1. The Strategies For Success is a 12 month (one module per month), self-directed training program designed for Your Success. And it’s yours with my compliments. It will be delivered as a PDF once a month as a downloadable file appended to this blog.

This program has been developed as a compilation and condensation of the many Personal Development courses that I teach all through the world.

What I guarantee you I; that when you apply what we share in this program – your life and your Veterinary business will change profoundly. You will encounter success that you could once only have dreamed of.

Feel free to share this program with any friends or family who you feel may benefit from it.

The program as a whole is called Strategies For Success and 1st introductory module has the same name.

Other modules to come include;

  • Relationships,
  • Leadership,
  • Controlling your future,
  • Influence,
  • Finance
  • Balance and
  • Body Language

 

Enjoy …

And now on to the other material that is here for you…

  • In the first quarter of 2011, did you fill more than 62% of your available client appointments each week?
  • If so, you have an above-average practice, according to Phase 2 of the Bayer Veterinary Care Usage Study.

That statistic and others were presented by representatives from Bayer Animal Health, the National Commission on Veterinary Economic Issues (NCVEI) and Brakke Consulting, the organizations that conducted the study.

The study, presented at the AVMA convention in St. Louis, was the second part of the Bayer Veterinary Care Usage Study.Sure Fire Ways To Increase Patient Visits. This Bayer study highlights areas for improving patient visits. Click here to read the rest of the article…

 

1. Revenue Growth does not equal profit growth

Each month most of us analyse our profit and loss statement to measure how our business is performing.

What is the first number you look at? My guess is you said sales growth.

When we discuss business with colleagues, we are always eager to hear how our practice is performing in sales growth compared to the marketplace.

Are you up, down, or flat? Should the answer, or question for that matter, be more about whether we are up, down, or flat in overall profitability and cash flow?

Many owners and practice managers have been trained to look at 'the numbers’ with too narrow of a focus on sales growth. Click here to read the rest of the article…

And lastly – for all my American friends – here is an attachment from a CPA & Tax strategist on ‘How to Grow And Protect Your Wealth’. Let me say that as I am not from the USA, I can’t endorse this material – however I found it VERY interesting indeed and as such I’ve included it so that you can ‘vet’ it for yourself. Click here to read the rest of the article…

 

Well – that’s it for this month.

Enjoy everything and above all ENJOY and APPLY everything that you find valuable.

REMEMBER the old saying “To know and not to do is not to know”.

Diederik Gelderman

Well – I’ve made a full recovery and doing fine – thanks again to everyone sending me best wishes and wanting to know how I am.

 

NOTE:

These articles are intended to provide the reader with general guidance in practice succession as well as other financial matters.

The materials do not constitute, and should not be treated as, appraisal, tax, or legal guidance or technique for use in any particular succession situation. Although every effort has been made to assure the accuracy of these materials, the writer does not assume any responsibility for any individual’s reliance on the information presented. Each reader should independently verify all statements made in the material before applying them to a particular fact situation and should independently determine whether the succession technique is appropriate before

 




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