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Veterinary Blog

Monday, August 5th, 2019 3:51 pm

The KEY to retaining and motivating team members is exactly the same KEY to having a great relationship/marriage. Do you know what this 'secret' key is? But before we go there - a big announcement. After all your emails and texts and 'bullying' :-) I've managed to pull together a one-day event during which we'll share the keys to making your team great again. These will be the secrets I usually only share with my one-on-one...



Thursday, August 1st, 2019 6:35 am

Today it's all about the two KEYS to having a high-performing team. Before we discuss why you need to open your kimono.... Thank you all your feedback on the first two of these 'Making your team great again' videos. And Thank you also for your suggestions. So YES - we'll put on a 'Flash' event next month when we can spend ONE entire day together digging deeply into 'teams'. and so that you can build...



Tuesday, July 30th, 2019 8:54 am

Do you have a 'SUPERSTAR' in your practice? A veterinarian, a nurse, a receptionist, a practice manager or even an owner who is 'The Best'. S/he outshines everyone, does everything and is the 'star' player. Do you know what you need to do with that SuperStar? SACK THEM / GET RID OF HIM/HER RIGHT NOW Your practice can't afford to have superstars in it. Watch the video, read the transcript or listen to the podcast...



Monday, July 29th, 2019 6:17 am

Having the right TEAM and culture is essential to the success of your practice. And being brutally honest, most Veterinary practice teams that I have seen over the last 20 years are dysfunctional. Many people who work in vet are here only because they would not be able to get a real job in the real world. Yes - that's brutal and that's the truth. However there are some extraordinary veterinary teams out there. Would...



Monday, July 8th, 2019 10:02 am

I'm really sad when I see practices who are in a 'bidding' war with their competitors.... - always thinking they have to be 'inexpensive' or equal in price to other practices. This is just NOT true. What I mean is that your clients are only too happy to pay MORE for your services - they really are! Watch the video, listen to the podcast or read the transcript to discover WHY and how you can...



Monday, June 24th, 2019 8:21 am




Monday, June 17th, 2019 8:24 am

Small daily choices will great your success or demise. Are you Scott, Brad or Larry - three friends who graduated Vet School some years ago. One became 'great' One 'ordinary' and  One - well - I'll leave you to choose your own word to describe him. They all made small daily different choice Read what they did - or listen to the podcast, watch the video.... Which one are you?? Click Here to Listen To...



Monday, May 27th, 2019 9:32 am




Wednesday, May 15th, 2019 6:58 am

Step 1  Ask yourself - Do I really need another employee? If you are getting busier, is it possible to improve your workflow and systems FIRST to function better so that you don't have to hire another resource?  Many veterinary practices think they are ‘too busy’ for the number of staff they have. But on closer examination, they are actually overstaffed due to a lack of systems or a lack of efficient refined systems.  Have...



Saturday, April 27th, 2019 6:53 pm

Are you an unconscious competent or are you a conscious component - or are you somewhere in between? Do you know why we sometimes 'back-slide' when we're learning and then we beat ourselves up because 'I should have known better'. Did you know that learning is a series of 4 phases - and when you understand these phases, it's a lot easier to learn more effectively? And it's a lot easier to be a better...



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