As leaders, we can’t control all the criticism or judgement that we’re going to receive from others.
It doesn’t matter how big or small your vision (for your Veterinary practice) is. The very nature of declaring that you stand for something, or that you’re making any kind of change, opens us up to feedback from others.
Whether you’re changing the pet world, your family life, or your personal health habits, there’ll be someone who wants to give you their opinion on exactly what you’re doing and why it’s time to rethink it. Continue reading “Criticism or judgement? What to do when feedback hurts”
How To Increase Your Recalls
Would you like to quickly, easily and (best of all) AUTOMATICALLY, increase your annual health check / vaccination recall rate by 10%?Read the blog, watch the video or listen to the transcript.Then APPLY this strategy Continue reading “How To Increase Your Recalls”
Are you accidentally making people feel ‘inferior’..
When you are meeting with a team member or consulting with a customer or client there is often one easily overlooked ‘thing’ that can cause that other person to feel ‘inferior’ and negatively impact on that consultation or the outcome of that meeting. Continue reading “Are you accidentally making people feel ‘inferior’..”
Which of these practice growth strategies are you using?
In today’s blog I discuss the three models or ways in which you can grow your practice.I also share;
- why one doesn’t work (this is the one that most vets are using right now)
- which one works the best but is far too ‘intense’ for most practices
- the middle of the road option which works really well and why you should get on board with that one.
Continue reading “Which of these practice growth strategies are you using?”
Staff Induction – is your great or ordinary!
We all know about first impressions – formed quickly and last for years.Your staff induction – is it a WOW or a HO-HUM?Does it engage your new team members in your practice culture or in your rules, policies and procedures?Does it set them up for long-term success or failure (BTW – in most practices it’s the latter)?Is it done ‘the Disney way’, the Apple way, the Nordstrom way or the ………….. way?Again – in most practices it’s the latter.Read on to find out how to create a brilliant induction process that will set your new team member up for brilliance in your practice. Continue reading “Staff Induction – is your great or ordinary!”
Use you path to wow your Veterinary clients
When you ‘deliver’ your path/lab resultsdo your clients go “Wow” or do nothing.It’s easy and inexpensive to create a “Wow”and to stand out from the crowd.Read on……… Continue reading “Use you path to wow your Veterinary clients”
Client No Shows
No shows and clients who run late – they stuff up your day, they stuff up you and your team’s workflow and they (negatively) impact on your other clients.As well – they make your whole workplace and team feel – tense and maybe even angry!
In summary – they’re a right, royal pain (PIA)Want to fix it…?Well – just use the strategies in this short video Continue reading “Client No Shows”
Tips for keeping great veterinary staff
Currently it’s really hard to FIND and then to RETAIN Veterinarians.And offering them more money – doesn’t seem to work like it once used to.It’s a really common problem today – there seem to be so few around and their motivational drivers seem to have changed..It’s time to think laterally….
Here are some ‘out of the box’ ideas which are actually working for my inner circle clients – and working gang-busters.Enjoy Continue reading “Tips for keeping great veterinary staff”
Your clients want you to hospitalise their pet
Why More Practitioners Need To Hospitalise
I think that Hamlet phrased it best – when he said;
“To hospitalize or not to hospitalize – that is the question.”
So many Veterinary practitioners don’t hospitalize pets (that really do need hospitalization), for all sorts of different reasons. However, when all is said and done, hospitalization is a hallmark of good Veterinary medicine.There are so many procedures that are performed for hospitalized pets that just can’t or won’t be available for outpatients. These include; Continue reading “Your clients want you to hospitalise their pet”
What makes a good leader
What makes a good leader, what specifically engages your ‘troops’?
Is it sitting on your horse and supervising, or is it being with them in the trenches?
History provides a litany of answers to this eternal questions. Continue reading “What makes a good leader”