Category: Uncategorized

No shows and clients who run late – they stuff up your day, they stuff up you and your team’s workflow and they (negatively) impact on your other clients.As well – they make your whole workplace and team feel – tense and maybe even angry!
In summary – they’re a right, royal pain (PIA)Want to fix it…?Well – just use the strategies in this short video Continue reading “Client No Shows”

Currently it’s really hard to FIND and then to RETAIN Veterinarians.And offering them more money – doesn’t seem to work like it once used to.It’s a really common problem today – there seem to be so few around and their motivational drivers seem to have changed..It’s time to think laterally….
Here are some ‘out of the box’ ideas which are actually working for my inner circle clients – and working gang-busters.Enjoy Continue reading “Tips for keeping great veterinary staff”

Why More Practitioners Need To Hospitalise
I think that Hamlet phrased it best – when he said;
“To hospitalize or not to hospitalize – that is the question.”
So many Veterinary practitioners don’t hospitalize pets (that really do need hospitalization), for all sorts of different reasons. However, when all is said and done, hospitalization is a hallmark of good Veterinary medicine.There are so many procedures that are performed for hospitalized pets that just can’t or won’t be available for outpatients. These include; Continue reading “Your clients want you to hospitalise their pet”

What makes a good leader, what specifically engages your ‘troops’?
Is it sitting on your horse and supervising, or is it being with them in the trenches?
History provides a litany of answers to this eternal questions. Continue reading “What makes a good leader”

As you know, I’m always looking out for ways to make vet practices more profitable.Here is a strategy that I find really exciting.A few of my clients are already using it and are delighted.Watch the video interview to learn moreSorry – there’s no transcript today Continue reading “Here’s your possible solution to declining OTC sales”

Do you think that you could get your team to ask your clients just ONE extra question?One of my coaching clients did that and it gave him an extra $80,000 profit in 2017.I show you exactly how in the video – or you can read the transcript.Oh – yes – it increases patient care as well Continue reading “One extra question could mean a windfall for your practice”

What is the vet practice owner’s and manager’s second biggest HATE??Did you guess what the 2nd biggest ‘hate’ of most practice owners and managers is?It’s STAFF MEETINGS – how to have them and how to make them effective.Did you guess the answer – well done if you did.In this quick video I talk about;WHY holding regular staff meeting is one of the MOST IMPORTANT things you can do for you and your practiceandI share the MAGIC FORMULA to Holding Effective staff meetings Continue reading “How to hold effective Veterinary practice staff meetings”

How long does it take before your client decides that they like, trust, respect you and wants you to treat their pet or farm stock.

The answer will shock and amaze you – and also scare the pants off you! No kidding – it will.

And it’s all due to what’s called ‘THIN SLICING’ Continue reading “How long does it take before your client…”

Being a practice owner or manager can be a lonely job, a frustrating job and it can be really hard to stay motivated and ‘up’.

– ‘motivated and up’ is what you NEED to be when you’re running a practice and managing a team.

I always receive my dose of monthly inspiration from a CD or a podcast from Business Essentials. Continue reading “How do you stay motivated?”

There’s a really powerful people managing tool called The Pygmalion effect, or The Rosenthal effect.Are you using this ‘effect’ to get more out of your people?If not, then you should.It will cost you NOTHING and it really worksAbove all, you need to avoid using The Golem Effect.
Continue reading “How can your vet practice benefit from a Greek sculptor named Pygmalion?”