Category: Uncategorized

Do you get lots of clients coming into your practice saying; “You guys REALLY care don’t you!” Would you LIKE to get that sort of feedback? Just apply the strategies that I share in this short video (or you can download the podcast or read the transcript below) Continue reading “This Vet Really Cares”

In this frantic, fast-paced, modern world, unless you stay in contact with your clients at least every month, you are at a BIG risk of loosing your client to ‘the opposition’ – another service provider.And this is because we are all being overwhelmed by so many different advertising mediums.Staying in contact is easy via newsletters, blogs and the regular use of FacebookBUT – I see so many practices that can’t even collect their clients’ email addresses quickly and easily. Continue reading “Collecting Clients’ Email Addresses Quickly and Painlessly”

I’ve just wrapped up my 3 day workshop on marketing for veterinarians and what an amazing ‘go getter’ group of vets and practice managers that attended! Continue reading “Build better trust and rapport more quickly with your veterinary clients”

Do you think that extending your consultations from 15 or 20 mins is doing your clients a service or a disservice?

The answer may surprise you and may be losing your clients. Continue reading “How Imortant Is Waiting Time For Your Clients”

As leaders, we can’t control all the criticism or judgement that we’re going to receive from others.
It doesn’t matter how big or small your vision (for your Veterinary practice) is. The very nature of declaring that you stand for something, or that you’re making any kind of change, opens us up to feedback from others.
Whether you’re changing the pet world, your family life, or your personal health habits, there’ll be someone who wants to give you their opinion on exactly what you’re doing and why it’s time to rethink it. Continue reading “Criticism or judgement? What to do when feedback hurts”

Would you like to quickly, easily and (best of all) AUTOMATICALLY, increase your annual health check / vaccination recall rate by 10%?Read the blog, watch the video or listen to the transcript.Then APPLY this strategy Continue reading “How To Increase Your Recalls”

When you are meeting with a team member or consulting with a customer or client there is often one easily overlooked ‘thing’ that can cause that other person to feel ‘inferior’ and negatively impact on that consultation or the outcome of that meeting. Continue reading “Are you accidentally making people feel ‘inferior’..”

In today’s blog I discuss the three models or ways in which you can grow your practice.I also share;

• why one doesn’t work (this is the one that most vets are using right now)
• which one works the best but is far too ‘intense’ for most practices
• the middle of the road option which works really well and why you should get on board with that one.

Continue reading “Which of these practice growth strategies are you using?”

We all know about first impressions – formed quickly and last for years.Your staff induction – is it a WOW or a HO-HUM?Does it engage your new team members in your practice culture or in your rules, policies and procedures?Does it set them up for long-term success or failure (BTW – in most practices it’s the latter)?Is it done ‘the Disney way’, the Apple way, the Nordstrom way or the ………….. way?Again – in most practices it’s the latter.Read on to find out how to create a brilliant induction process that will set your new team member up for brilliance in your practice. Continue reading “Staff Induction – is your great or ordinary!”

When you ‘deliver’ your path/lab resultsdo your clients go “Wow” or do nothing.It’s easy and inexpensive to create a “Wow”and to stand out from the crowd.Read on……… Continue reading “Use you path to wow your Veterinary clients”