How would you like to earn an EXTRA twenty thousand dollars in the 1st few months of 2012? A no-brainer? Well read on. Continue reading “How would you like to earn an EXTRA twenty thousand dollars in the 1st few months of 2012?”
How To Find a Great Veterinary Receptionist
Stats show that practices with excellent / dedicated receptionists are more profitable than practices without one
I’ve been using this ‘foolproof’ method to find GREAT receptionists since 2007.It’s yours with my compliments – enjoy Continue reading “How To Find a Great Veterinary Receptionist”
Don’t whinge, whine or moan – just get on with it
At about this time every year I do a blog which is intended to push buttons, create ennui, and just generally get you to sit up, notice and then take Massive Action. Continue reading “Don’t whinge, whine or moan – just get on with it”
What’s the number one killer practice building tool
it’s being used big-time by all the fast-growing practices.
Watch the video, read the transcript or listen to the podcast.
You’ve got till Christmas to make it happen. Continue reading “What’s the number one killer practice building tool”
People can tell when you are nervous
When we’re nervous most of us make what are called ‘comfort’ or ‘self-soothing’ gestures.
When we do this, at some level the other person know that we’re nervous, afraid or not in control. Continue reading “People can tell when you are nervous”
Does your practice create a great last impression
We hear so much these days about First Impressions being so important when a new clients comes to your practice.
Equally important is EVERY client’s Last Impression.Are you creating a WOW last impression, one which is memorable, leaves them with great feelings, one which has them wanting to come back again and one which they are going to rave to their friends about? Continue reading “Does your practice create a great last impression”
How to build better trust and connection
We would all like to build better trust, connections, relationships, rapport (call it what you will) with clients.
And we’d like to do so QUICKLY.
When we do that, the client is more likely to ‘accept’ or take up our recommended treatments options – for the pet, horse, farm-stock or whatever. Continue reading “How to build better trust and connection”
What can vets learn from King Arthur and the Knights of the Round Table?
You remember King Arthur, Guinevere, Sir Lancelot, Excalibur and the Knights of the Round Table don’t you?
Aside from the ‘childhood’ lessons on morality and Right is Might, there is one other really POWERFUL lesson (about communicating with our clients) which we can learn. Continue reading “What can vets learn from King Arthur and the Knights of the Round Table?”
Do you ‘block’?
If you ‘block’, when you’re communicating with clients or workmates, then you could be considered to be;
less trustworthy
defensive
hiding something Continue reading “Do you ‘block’?”
How bonding with your clients will grow your practice
Over the next 4 weeks we’re going to share some key client bonding strategies….
Why do we need to do this? – let me explainI’m sure you know that simply increasing your client retention by 5% to 10% will increase your practice profits by a WHACKING 50%-125%. WOW. Continue reading “How bonding with your clients will grow your practice”